Imagine ordering a Galaxy S9 from Sprint and receiving a Verizon SIM with the brand new device. You’d be right to be confused. The Galaxy S9 SIM snafu has formally been acknowledged by the company and it’s taking steps to sort out the matter.
A stream of reports filtered in a couple of days ago that some customers who pre-ordered the Sprint-branded Galaxy S9/S9+ through Samsung’s official website received Verizon SIM cards with their device instead of Sprint. This meant that even though customers took delivery on time, this Galaxy S9 SIM snafu kept them from activating a SIM in their brand new device.
Galaxy S9 SIM snafu
Quite a lot of customers who pre-ordered Sprint Galaxy S9s from Samsung’s official store complained about receiving the wrong SIM card online. The snafu appears to be limited to these two carriers as no reports have revealed mixups for other carriers.
It didn’t help that Samsung’s online support was backed up and didn’t immediately appear to be apprised of the situation. One support rep is even said to have told a customer to “just eat the $30” cost for a new Sprint SIM card. Easier said than done, though, as Sprint has fragmented SIM cards which made it difficult for Galaxy S9 owners to get one that would work with their new phone.
Heading to a Sprint store wasn’t going to fix things as the new SIM cards aren’t readily available in stock and they take up to three business days to arrive once ordered. That’s far too long to keep someone from using a brand new flagship smartphone.
Fortunately, Samsung has now reached out to all those who have been affected by this Galaxy S9 SIM snafu and apologized for the entire situation. The company has now shipped the correct SIM card to them at no additional cost via overnight FedEx delivery.
Samsung has also issued the following statement on the matter:
We are aware of a limited number of customers who received a different SIM card with their unlocked Galaxy S9 or S9+ purchase via Samsung.com or the Shop Samsung app than the one they requested. We are in the process of correcting this issue and are providing customers with the correct SIM card that they ordered for their device. We apologize for the inconvenience and advise anyone who has experienced this error or has questions to contact us directly at 1-855-726-8721 or visit http://ift.tt/21izn8d.
The post Galaxy S9 SIM snafu acknowledged, being sorted out by Samsung appeared first on SamMobile.
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