الثلاثاء، 27 سبتمبر 2016

Galaxy Note 7 recall might seriously dent Samsung’s business in China

Samsung is already facing a tough time in China with strong competitors like Apple in the high-end segment and local OEMs like Xiaomi and Huawei in the mid-range and low-end market segments. It may have been looking to improve its fortunes with the Galaxy Note 7 but now it risks seeing the opposite happen. Surveys conducted in China reveal that quite a few people say they will no longer buy Samsung smartphones following the Galaxy Note 7 recall. If that does turn out to be the case it would seriously dent Samsung’s business in one of the most lucrative mobile markets.

In one survey 51.9 percent of the respondents in China said that they would not purchase a Samsung smartphone again due to the battery issues with its latest flagship. 37 percent of respondents said that they would buy an iPhone instead to replace their Samsung smartphone while others said they would go with local darling Huawei instead. Market analysts believe that the Galaxy Note 7 recall is going to result in a significant decline in Samsung China’s market share and that’s going to directly benefit the likes of Huawei, Apple and Xiaomi in mainland China.

It merits mentioning here that the Galaxy Note 7 recall has not affected customers in China as the units shipped to them had safe batteries from the get go. Only less than 2,000 units of the flagship were recalled in the country which were sent out as test devices prior to the actual release of the Galaxy Note 7 in China. However, it’s true that the damage to Samsung’s brand value is far greater than what the Galaxy Note 7 recall is going to cost it in dollar terms.



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Samsung Pay’s first anniversary in the US is being celebrated by adding support for coupons

Samsung Pay, the South Korean electronics giant’s mobile payment and digital wallet service, has officially turned one in the US. Samsung claims that its mobile payments platform now supports 500 banks in the US, which represents over 80 percent of the credit card and debit card market in the country.

To celebrate Samsung Pay’s first anniversary, Samsung has added an in-app service to search, store, and redeem coupons. Samsung has tied up with Coupons.com to integrate the new service. The company also talked about the new cloud storage feature that lets users restore gift cards, membership cards and Samsung Reward cards when they sign into a new device.

Samsung is also offering Samsung Pay users over $100,000 in prizes as a part of this celebration. The company has announced that 365 lucky winners would be eligible to receive a free Gear S2 smartwatch, which is now compatible with Samsung Pay using its NFC feature.



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Galaxy Note 7 sales in Europe will be resumed on October 28

Samsung will soon resume sales of the Galaxy Note 7 across the globe. It’s kicking things off from South Korea next week and will gradually resume sales in other markets across the globe. Samsung has confirmed today that its flagship handset will go on sale once again in Europe starting October 28. The company’s press release does leave the door open to the possibility of a delay as the resumption of sales is contingent on “full completion of the exchange programme.”

An exchange program is being run across the globe through which existing Galaxy Note 7 customers can turn in their old handset to receive a new one from Samsung that features a safe battery. This goes to show that Samsung is predictably prioritizing replacements first before it starts selling the handset once again. Samsung notes in the press release that 57 percent of all Note 7 owners in Europe exchanged their phones within a week of the exchange program being launched.

Of those who exchanged, 90 percent opted for a new Note 7 while 3 percent picked up an alternative Samsung handset, this means that 7 percent opted for a refund instead. The company expects to complete the exchange program in Europe by early next month so if everything goes as planned it’s going to have a couple of weeks after that to properly prepare for the resumption of Galaxy Note 7 sales across Europe.



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The Galaxy S7 edge and Galaxy Note 7 are more alike than ever: Samsung’s daring move makes perfect sense

The Galaxy Note 7 unveiling last month brought us a device that, as Samsung says, “was inspired by the Galaxy S7 edge” in reference to its dual-edge display. While Samsung referenced the display and its dual curves in making the statement, some consumers believe that more than just the dual-edge display was “borrowed” from the Galaxy S7 edge. Some have gone on to call the Galaxy Note 7 nothing more than just “a Galaxy S7 edge with an S Pen,” with a reference to the Galaxy S7 edge and the S Pen of the Galaxy Note line that has been a staple item of the phone series since its inception in 2011.

For some diehard Galaxy Note fans, Samsung’s move as of late is indicative of a company that is “watering down” the Galaxy Note lineup in favor of the Galaxy S customer base. Samsung hasn’t lowered the specs or performance of its devices to match its Galaxy S flagships (this is why the Note 5 had 4GB of RAM in 2015, before the Galaxy S7 and S7 edge got 4GB of RAM this year), but what consumers are seeing is that the best specs are being shared between the Note line and the Galaxy S line – and diehard OG Note fans aren’t too happy about it.

Some consumers don’t even believe the Note line is all that different from the S line anymore, but I disagree. Samsung has always had a particular purpose in mind for both series, and its daring move to “line up” the specs between them shows what Samsung’s had in mind all along. Let’s look at 3 reasons why it’s a good thing that the Galaxy S7 edge and Galaxy Note 7 are more alike than ever.

Reason #1: The Galaxy S7 edge and Galaxy Note 7 hail from the same OEM

This is the most obvious reason, but it bears mentioning: both the Galaxy S7 edge and the Galaxy Note 7 hail from the same OEM – in this case, Samsung. It is a common trend with all OEMs and smartphone manufacturers that you will find traits on one phone (or features) that end up being given to other phones made by the same OEM.

In this case, the Galaxy S7 edge and Galaxy Note 7 are both phones made by Samsung, so we’d expect to see shared features and hardware. Specs are included in here as well. There are phone series owned by OEMs who have variations on specs. OnePlus, for example, was once rumored to have 4GB and 6GB RAM versions in store for the OnePlus 3 (though the company axed the 4GB RAM model some weeks before the OP3 unveil). These 4GB and 6GB RAM versions would have differed in nothing but RAM capacities.

In the case of Samsung’s most staunch rival in the smartphone space, the fruit company axed an iPhone 7 Pro that, with the exception of the dual camera lens setup, would’ve been the same phone as the iPhone 7 Plus. When flagship series are released under the same OEM, there will be some of what I call “carryover inspiration”; and, in many cases, though not all, the majority of specs in smartphones match. It’s as inevitable as the sun rising.

Reason #2: The unification of Samsung’s high-end experience

The Galaxy Note 7 has a number in its moniker that seems somewhat out of place to those who believe that the Galaxy Note 6 should’ve come to market (though the Galaxy Note Edge was the fifth Galaxy Note, and the Galaxy Note 5 was the “Galaxy Note 6,” according to one perspective), but the Galaxy Note Edge must be taken into account when counting “Galaxy Note” models (even if it wasn’t a mainstream model to which many had access). Samsung’s reason for giving the number “7″ to not only the Galaxy S but also the Galaxy Note series had something to do with not only properly counting its Galaxy Notes past and present but also the desire to unify its product line so as to better help consumers.

The same can be said for Samsung’s decision to unify its product lines in the spec department, too. In order to help consumers identify the exact device they want, Samsung has decided to give top-notch specs to both lines so that consumers can now decide whether or not they want the edge and S Pen or the edge only in hardware design.

Having a background in retail, I’m aware of the impact Samsung’s unification will have on retail and marketing. Retail representatives will be able to better communicate the differences between Samsung’s high-end smartphones because the specs will be nearly identical, with Galaxy S customers who want a bigger battery getting one in the Galaxy S7 edge. The Galaxy Note lineup is for those who want the S Pen and those who cherish the S Pen can still have their phone of choice without a bigger battery motivating customers to get a Galaxy Note but never use the S Pen.

It makes sense to offer a larger battery and larger display for the Galaxy S line. Think about it this way: you serve a seafood pasta with lots of shrimp and oysters but someone who prefers a regular pasta is forced to buy the seafood pasta and pick off the shrimp and oysters. Wouldn’t it be easier to craft a pasta with the same flavor sans the oyster and shrimp, rather than see consumers waste food because they’ll remove the seafood from the seafood pasta? Why not give them a pasta with equal flavor but refrain from “force-feeding” the consumer shrimp and oysters though they want everything but those?

Reason #3: The Galaxy S7 edge and Galaxy Note 7 are premium flagships

The Galaxy S7 edge, like the Galaxy Note 7, is a premium flagship, and what premium flagship should be denied premium specs? Now it’s been said by some diehard Galaxy Note fans that what once set the Galaxy Note apart from the pack was its impressive spec sheet as compared to the “S” line: the Galaxy S line was the more popular series, designed for the “everyman,” as opposed to the Galaxy Note line that was designed for “power users.”

But the problem with this distinction is that both the Galaxy S and Galaxy Note are flagships, and there’s no such thing as a “superior flagship” (Galaxy Note) and an “inferior flagship” (Galaxy S). Flagships are the best of the class, and inferior flagships don’t exist. If the phone is “inferior” in the product lineup, it isn’t a flagship. Some tech reviewers will refer to “mid-range flagships,” for example, but this too, is an oxymoron: any phone bearing the “flagship” label will be a high-end device. No one raises a flag for a mid-range phone or a low-end phone.

Samsung never intended to create a superior flagship and an inferior flagship. The Galaxy Note lineup was always a matter of acquired taste, but the Korean giant never intended it to be the “superior flagship” of the two, with the Galaxy S being treated as the bastard stepchild while the Galaxy Note line would be treated as the respected, favorite son. What Samsung has been doing is offering both flagships in an equally competing manner so that consumers could have their phone of choice without being forced into tolerating a certain phone because “power users buy the Note,” for example. What few may find hard to believe is that power users also buy the Galaxy S series.

If you don’t think this is true, just think back to 2015 when Samsung announced the Galaxy S6 and Galaxy S6 edge. Few could’ve seen the Korean giant waiting until the Fall of that same year to release not only the Galaxy Note 5 but also the Galaxy S6 edge+. Remember the dilemma promo campaign created with these two phones, with a girl debating which one to choose?

Remember the word “dilemma” being tossed around in a Samsung promo as though the Korean giant wanted to “build up” the idea of a dilemma of choice between these two smartphones? The dilemma marketing wasn’t done by mistake: it was done to show that the Galaxy S6 edge+, as a Galaxy S phone, was as equally important in Samsung’s lineup as the Galaxy Note 5. This is why the S6 edge+ had a 5.7-inch display with a 3,000mAh battery (specs that match that of the Galaxy Note 5).

Conclusion

“The Galaxy Note line once towered over its ‘sibling’” is a statement I’ve heard in a few recent Galaxy Note 7 reviews. And yes, I understand the sentiment. But I think that some diehard Note fans have confused temporary distinctions with permanent ones and assumed Samsung intended “temporary distinctions” to be permanent when it’s all too easy to analyze trends and see that the claim has little merit.

If you examine the differences in both screen sizes and battery capacities, you’ll see that the Galaxy S screen size has been slowly but surely increasing since 2011 when the Galaxy Note line came along. The 0.8-inch display size difference between the Galaxy S2 and the Galaxy Note (4.5 inches vs. 5.3 inches), for example, has shrunk to just 0.2 inches when examining the Galaxy S7 edge (5.5 inches) and the Galaxy Note 7 (5.7 inches). Last year’s Galaxy S6 edge+ completely leveled the display sizes and I can see Samsung releasing another Galaxy S device in the future that bears a 5.7-inch display.

The same trend can be seen in battery sizes. The 1,000mAh difference between the Galaxy Note 2 (3,100mAh battery) and the Galaxy S3 (2,100mAh battery) has now shrunk to just a mere 100mAh between the Galaxy S7 edge and Galaxy Note 7 – with the battery scales now tipped in favor of the S line instead of the Galaxy Note line. The point behind this has not been to “obliterate distinctions” between the two, as some claim, because the truth of the matter is that these so-called distinctions were never intended to have permanence; they were only temporary. Temporary distinctions can never be defining features; only permanent ones can.

What one distinction separates these two devices is the S Pen found on the Galaxy Note. The Galaxy Note is not a superior flagship, but a different one. The S Pen is like Starbucks coffee: it’s an acquired taste and not everyone wants it. There are numerous coffee flavors sold by Starbucks, but no one coffee is declared “superior” to the others. Why? Because all flavors are palatable to their intended audience, and customers flock to the flavor that appeases them. Consumers can flock to either “Galaxy” they like in Samsung’s lineup: whether life with an S Pen or not is palatable, Samsung is happy to oblige either type of customer.

In the same way a parent shows love to both children who have different personalities, Samsung is showing love to both flagship “sons,” honoring their distinctions without obliterating the reasons for both to co-exist. Now, consumers can feel as though Samsung honors the S flagship as much as the Note flagship, and tech-savvy consumers can live in a post-inferior flagship era where the Galaxy S line steals as much attention as the Galaxy Note line – and vice versa.

The Galaxy Note doesn’t have to tower over the Galaxy S flagship line to be a great handset. It doesn’t have to be the better-specced of the two to still remain worth your hard-earned investment. It has always come with the S Pen and its added functionality, a permanent distinction that isn’t going anywhere, one that is good enough on its own without crafting a superiority complex around a spec sheet.

And despite the Galaxy Note 7 in your pocket, it turns out that power users buy the Galaxy S7 edge, too.



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T-Mobile Galaxy S7 and Galaxy S7 edge updated with Samsung Cloud and September security patch

If you’re on T-Mobile and own one of Samsung’s 2016 flagship smartphones you might be thinking that it’s almost October and yet your handset has still not received the September security update. The wait ends for you today as T-Mobile is now rolling out a new firmware update for the Galaxy S7 and the Galaxy S7 edge which features the September Security Maintenance Release.

The update comes in at over 350MB because it also brings Samsung Cloud features for the handset which includes sync for photos, videos and other files. Backup and restore features for music, home screen, apps, documents, and more have also been added while a new cloud management menu is also onboard. Perhaps the most important addition is that of the September Security Maintenance Release, both the Galaxy S7 and Galaxy S7 edge will have a security patch date of September 1 once users download and install this latest update on their handsets. The carrier hast just started rolling out the latest firmware update for both handsets so it might take some time for the update to go live across all regions of the United States.



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Daily Deal: You can pick up a 5,200mAh Samsung Fast Charge External Battery Pack for just $26.45

If you missed out on the opportunity to snag yourself a 10,200mAh Samsung Fast Charge External Battery Pack for $49.99 as part of our Daily Deal promotion yesterday, you may want to listen up as Amazon has just kicked off a great offer on the 5,200mAh model of the Fast Charge External Battery Pack. For a limited time only, you can pick one up for just $26.45.

Just like the 10,200mAh capacity variant, the 5,200mAh battery bank has compatibility for Samsung’s Fast Charge technology, which enables you to charge your battery from 0 to 50 percent in around 30 minutes. It also features compatibility for Qualcomm Quick Charge 2.0 – so you’ll be able to enjoy faster charging speeds on a wider range of devices.

If you like the sound of the 5,200mAh Samsung Fast Charge External Battery Pack and want to take advantage of this promotion, hit the Buy Now button below. We strongly advise you to hurry, though, as Amazon only has a limited amount of inventory available for this specific deal, and once it’s gone, it’s gone.

Buy Now



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Exclusive: Galaxy A (2017) series will get Clear View covers for the first time

Samsung releases Clear View covers for its flagship handsets, it most recently launched them for the Galaxy Note 7 but we can now confirm that for the first time the company is also going to release them for the Galaxy A series. We exclusively reported last month that Samsung is working on the 2017 iteration of the Galaxy A3, Galaxy A5 and Galaxy A7, we can now tell you that the Galaxy A5 (2017) and Galaxy A7 (2017) will receive official Clear View covers from Samsung.

Samsung’s Clear View covers are made of see-through plastic and provide a soft leather touch on the inside. The phone is properly protected in it once the lid is closed and since a protector is placed inside users don’t need to worry about the cover scratching their phone. Even when the lid is closed users can see notifications in the status bar but it’s not possible to interact with them. Only the clock is fully visible and if music is being played then users will get music controls on the cover. To find out more about this accessory check out our review of the Galaxy S7 edge’s Clear View cover.

It’s not known right now when Samsung intends on launching the Galaxy A (2017) series and the new Clear View covers will obviously not be released before the smartphones themselves are out. Pricing information is not yet available.



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Samsung has gone crazy with its budget smartphone lineup

So, the Galaxy On8 launched in the Indian market today. Last week, the Galaxy On (2016) lineup was announced in China. A few days before that, India saw the launch of the Galaxy J5 Prime and the Galaxy J7 Prime. These are a lot of devices to launch in a month, but then it’s something we have gotten used to when it comes to the Korean giant. Except now, Samsung seems to have lost the plot completely and is making a mess of its budget smartphone lineups.

Take a look at this conversation I had with my SamMobile colleague earlier in the day, discussing exactly where the Galaxy On8 stands:

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Do you see how confused we were? It’s a telling sign of how logic or planning no longer dictates how the company goes about making its smartphones if Samsung can confuse those who write about its devices every day. The Galaxy On8 is a rebranded Galaxy J7 (2016), rebranded because the On series is only sold online and it would have been impossible to do so if Samsung had kept the Galaxy J title. The Galaxy On8 is also a Galaxy J7 Prime with an AMOLED display replacing the latter’s LCD display. Meanwhile, the Galaxy On5 (2016) and Galaxy On7 (2016) launched in China are simply the J5 Prime and J7 Prime under different names.

I know what some people are thinking: What’s wrong with rebranding devices and selling them off as different options in different markets? Well, nothing much, except Samsung has also forgotten what each lineup used to stand for. The Galaxy J series, for example, was supposed to be all about the Super AMOLED display, while the Galaxy On series had LCD displays and considerably lower price tag. Now, the Galaxy J5 and J7 Prime mean the J series also has LCD displays, and the On series has moved on to Samsung’s excellent Super AMOLED panels.

Indian retailer Flipkart even lists the Galaxy On8 with the Galaxy J7 (2016)’s model number, so it is purely a name change. Before you start wondering why Samsung didn’t simply drop the J7 (2016)’s price, I should point out that it has to do with the online-only availability of the On series. Taking brick and mortar stores out of the equation means Samsung can aim for a lower price without cutting down on features or hardware. In that regard, it is actually good that the On8 exists, as consumers can opt for the same specs offered by the J7 (2016) – which is the most feature-packed Samsung smartphone in India under $250 – for a lesser price.

But rather than working on offering consumers as great a proposition as it can at different price points, Samsung is just haphazardly launching devices with varying names and slightly varying prices. There is apparently no clear aim, and it’s a good sign that Samsung’s penchant for letting its subsidiaries in different countries operate in a vacuum is making things go out of hand. Maybe this is all the company can do if it intends to stay relevant in a segment that is overrun by Chinese manufacturers offering excellent smartphones at ultra affordable prices, but Samsung really needs to create a game plan instead of throwing things at a wall and seeing what sticks.



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Samsung Galaxy On8 with 5.5-inch Super AMOLED display launched in India

After teasing it last week, Samsung has launched the Galaxy On8 today in India. The mid-range smartphone costs INR 15,900 ($239 or €213), and it will be available for purchase through Flipkart. The Galaxy On8 is the first device in Samsung’s Galaxy On series of smartphones to feature a Super AMOLED display.

The Galaxy On8 comes with a metal body and runs Android 6.0 Marshmallow. It is equipped with a 1.6GHz Exynos 7580 octa-core processor, 3GB of RAM, 16GB of internal storage, and a 3300 mAh battery. There’s also a microSD card slot for storage expansion. The 13-megapixel rear-facing camera features autofocus, single-LED flash, HDR, and 1080p video recording. The 5-megapixel front-facing camera is accompanied by an LED flash as well.

Similar to every Samsung smartphone that has been launched in India this year, the Galaxy On8 features a dual-SIM card slot. It also features 4G LTE, Wi-Fi b/g/n, Bluetooth 4.1, microUSB 2.0 port, and a 3.5mm headphone jack. The device comes in Black, Gold, and White, and will be available for purchase starting from the first week of October.

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Samsung’s flagship flip phone reveals specs on GFXBench

We first told you a couple of months ago that Samsung has a new flagship flip phone codenamed “Veyron” in the pipeline. Since then we have seen many rumors and reports concerning this handset. Quite a few images of the handset have also been leaked online so it’s not like the handset will come as a surprise when Samsung ultimately unveils it. Specifications of the flip phone bearing model number SM-W2017 have been revealed once again, this time on GFXBench.

The benchmark result shows that the SM-W2017 features a 5.5-inch Full HD Always On display with a 2.1GHz Snapdragon 820 processor underneath that’s hooked up to 4GB RAM and 64GB of internal storage. A 12-megapixel rear and 5-megapixel front camera is also listed alongside Android 6.0.1 Marshmallow. Previous reports have claimed that the SM-W2017 features a fingerprint scanner on the back and that it supports Fast Charging.

Samsung is yet to confirm when this handset is going to be launched and how much it’s going to cost. It normally releases flip phones in just a couple of markets and that might be the case with this new handset as well, even though it has the specs to take on some proper high-end devices.



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