الخميس، 12 يوليو 2018

Samsung opens a ‘Connected Care Center’ in Greenville, South Carolina

Samsung Electronics has announced the opening of a new 34,928 square foot customer care center in Greenville, South Carolina. The new facility, referred to as the ‘Connected Care Center,’ is located at 901 Holland Road in Simpsonville, S.C, and is Samsung’s second consumer care center in the state. It is opened in partnership with Alorica, a leading platform in the customer service space.

With this new center, Samsung intends to improve its customer service across the entire ecosystem of Samsung products and services. As products are becoming more complex and interconnected, Samsung is expanding and upgrading its after-sales service and support systems in the US to adapt to the changing needs and expectations.

Among other things, the Connected Care Center will have training centers for onsite agents, private and secure support space, and a ‘connected living lab’ for agents to test and compare Samsung and rival products to better understand real-world scenarios. The site will also showcase the entire range of Samsung products and services.

Expanding footprint in South Carolina

The new facility will generate a total of 400 support jobs in the region by 2020, of which 200 new jobs will be created this year. The new site expands Samsung’s footprint in South Carolina where it already has more than 600 employees in its first support center. Samsung also opened a $380 million manufacturing plant in the state earlier this year.

Commenting on the announcement, Michael Lawder, senior VP of Customer Care at Samsung Electronics America, said, “Today’s announcement goes beyond our commitment to providing superior care for Samsung products, and ensures that Samsung customers are able to receive world-class education, training and support to connect their products and maximize their use however and whenever they would like. “

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Samsung’s first Android Go smartphone gets FCC approval

It is already known from various leaks that Samsung is working on an Android Go smartphone. The same model has now cleared the FCC, indicating its imminent launch. In fact, the FCC has certified four different models – SM-J260G, SM-J260G/DS, SM-J260Y, and SM-J260Y/DS – of Samsung’s Android Go smartphone.

For those who are not aware, Android Go is a lighter variant of the Android operating system and is meant for budget smartphones. Google created Android Go to offer a better Android experience on smartphones with low-end specs, typically with 1 GB of RAM or less. Google also developed ‘Go’ versions of its popular apps to complement the Android Go OS.

Samsung’s Android Go smartphone may launch soon

Samsung’s Android Go model is expected to come with a 5-inch AMOLED display, Exynos 7570 SoC, 1 GB RAM, 8 GB internal storage, and Android Go 8.1 Oreo.  We also know from our exclusive report that, unlike other Android Go models which sport stock Android UI, Samsung’s offering will come with company’s custom UI on top, similar to other Galaxy handsets. There’s actually no compulsion from Google on Android Go handsets to offer a stock Android experience.

We still don’t know when and where Samsung is planning to launch the Android Go model. It is safe to guess this model will predominantly target developing markets where budget smartphones make up most of the sales. As far as ‘when’ is concerned, we have no concrete date, but the FCC clearance is always a good indication that the launch in around the corner.

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Samsung Galaxy A6 review: An expensive mix budget and mid-range

With the Galaxy A6 and Galaxy A6+, Samsung is trying to achieve a middle ground between budget and mid-range smartphones. These are interesting devices that have the potential to be the perfect phone for a certain kind of consumers. We have already reviewed the Galaxy A6+, and before we can explain who should consider buying its smaller cousin, a short introduction of the Galaxy A6 is in order.

The Galaxy A6 is interesting for the fact that it is the cheapest Galaxy phone that has an Infinity display and a metal build. But the question arises: Just how much has Samsung had to sacrifice in other areas to have arrived at the €300 price tag?

Let’s find out in our Galaxy A6 review.

Galaxy A6 review: Design

The Galaxy A6 has a compact and comfortable body for people with average-sized hands. The metal on the phone gives it a premium feel, and at least three people I asked guessed its price to be above €350. Of course, the downside to the metal build is how easy it is for you to drop the device.

The fingerprint scanner is placed at the back, below the rear camera. Reaching the fingerprint sensor is easy, but there’s one problem. After tapping the scanner, the phone sometimes took several seconds to react and unlock the device. Waiting for more than a second is too long when you want to unlock your phone, and it’s a disadvantage the Galaxy A6+ suffers from as well.

Display

The 5.6-inch Super AMOLED Infinity display on the Galaxy A6 is tolerable, but not exactly everything it could be. For example, there’s no Always On Display feature, despite it being available on the A6+. The screen also isn’t sharp enough. The HD+ resolution is good enough for the screen size, but I expected more for €300.

The colors on the A6 display are what you would expect from an AMOLED panel, though it’s not too vivid. You have full customization for the screen mode in the display settings. There are the usual presets, such as AMOLED Cinema or Basic (Basic is the most realistic), and you can also switch between a cool and warm look for the entire screen.

The bezels are acceptable, but Samsung needs to make them even smaller for a better ‘Infinity’ look. The software navigation keys work well, though I kept reaching for a home button to turn on the phone. That’s something most consumers moving from a traditional Galaxy device to one with an Infinity display will have to go through thanks to the lack of a physical home button.

Camera

The 16-megapixel rear camera on the Galaxy A6 takes pictures with plenty of detail and pretty colors with good lighting. Dynamic range is decent, and the dedicated HDR mode can make it even better. And while the camera app feels rather responsive in saving pictures, the lack of optical image stabilization means a little movement can blur photos easily. As expected, in not-so-good lighting, there’s less detail. It’s respectable enough as long as you’re not shooting in the dark, though quite a bit of noise can creep in. The night modes helps in taking better pictures in low-light conditions, but it can take a few seconds so you have to hold the phone steady.

The 16-megapixel selfie camera takes pictures that look good in well-lit environments, though the pictures don’t come out as sharp as you expect from a 16 MP sensor. Indoors, especially in extra dim conditions, selfies have more noise and way less detail. The front-facing flash helps and has three levels of brightness, but a flash in your face can be quite annoying in my opinion. There’s also a Selfie focus mode for taking bokeh selfies, but it’s software-based and is unable to always detect the edges of the face properly.

Videos are shot at Full HD resolution and have some camera shake, but they look good in other aspects. Of course, noise levels increase as you turn the lights down. Like the A6+, the A6 doesn’t get the new camera app that debuted on the Galaxy S9. It’s an odd omission as the cheaper Galaxy J6 has it, and it was also released for the Galaxy A8 (2018) through the Oreo update.

Performance

The Galaxy A6 is powerful for most tasks with the octa-core Exynos 7870 under the hood. There can be a few stutters when you tap on something (for instance, when browsing the web), but not that often. Light gaming is possible but heavier games can’t keep a stable frame rate. The low screen resolution helps keep the performance good enough, but again, a device with a €300 price tag deserves better. I also noticed issues with quick typing. It can be a bit sluggish, though it’s unclear if that’s a result of the phone’s performance or an issue with the screen on our review unit.

Audio, call quality

The Galaxy A6 is similar to the Galaxy A6+ in this regard. Dolby Atmos isn’t very helpful, other than increasing the volume somewhat and adding just a sprinkle of surround sound-like effect. It only works over Bluetooth and earphones; Samsung has bundled its cheapest earphones with the phone, so using a better third-party pair is recommended. The loudspeaker is above average as far as loudness is concerned, but it’s too shrill and lacks depth. As far as call quality is concerned, I ran into no issues. Both parties can hear each other properly, and network reception was generally quite excellent.

Software

The Galaxy A6 runs Android 8.0 Oreo with the Samsung Experience 9.0 UX, same as the Galaxy A6+. The features list is mostly similar on both devices, so you can check out our Galaxy A6+ review for more details. Overall, Samsung’s software continues to be quite pretty, which gives the user experience a refined feel (making the performance issues all the more jarring). The Galaxy A6 is likely to get the Android P update, but whether it gets a second major update like the Galaxy A series phones from previous years is something we will have to wait and see.

Battery life

With the 3,000 mAh battery under the hood, the Galaxy A6 can last up to a day on average, with usage involving Snapchat, WhatsApp, Facebook, web browsing, and watching some videos. Screen on times hover at around the 3-hour mark, but going beyond that will reduce the overall battery life, making this a no-go for heavy users and tasks such as navigation and long hours of gaming.

There’s no fast charging support, which is to be expected considering the A6+ doesn’t have it either. Going from 0 to 100 percent can take up to 2 hours and 30 minutes. You get the usual mix of power saving modes that can help extend battery life. While the A6+ doesn’t usually require these modes to be enabled, the A6′ lower endurance makes them more necessary.

Conclusion

The Galaxy A6 is not for those who value performance or battery life. It’s for people who appreciate a premium build, easy-to-use software, and the piece of mind that comes from owning a phone from a big company like Samsung. Even then, it’s too expensive for most customers. That’s the problem with the Galaxy A6+ as well, which makes these phones rather confused offerings.

Pros Cons
Well built, compact body No Always On Display
AMOLED display is decent
No fast charging or USB Type-C port
Easy-to-use and good-looking software
Fingerprint sensor takes time to wake up device
Takes good selfies
Too expensive for its performance
Rear camera is average
Battery life could be better

The post Samsung Galaxy A6 review: An expensive mix budget and mid-range appeared first on SamMobile.



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Samsung may be working on a Galaxy J6+

To counter the growing competition, Samsung announced the Galaxy J6, J8, A6, and A6+ in India in May this year. Samsung later rebranded the Galaxy J6 as the Galaxy On6 for online sales. All these models came with Samsung’s Infinity display to attract the value-conscious customers in India. It appears Samsung may soon add another new model to the mix.

An XDA Recognized Contributor has discovered firmware files for ‘j6plte’ which point to a model named ‘Samsung J6-Plus LTE CIS SER.’ This is the first time we are hearing about the existence of a Galaxy J6+. We don’t know when and where this model will launch, although the model name ‘Samsung J6-Plus LTE CIS SER’ hints at a launch in the Commonwealth of Independent States (CIS) and Serbia (SER).

Comes with a Snapdragon chipset

XDA developers have put together specifications for this new model based on the firmware files. The alleged Galaxy J6+ sports mostly similar specs to the current Galaxy J6 but comes with a Snapdragon 450 chipset and dual rear cameras, which are also seen on the Galaxy J8. The new model apparently comes with the same 5.6-inch Infinity display as the J6, which is odd given the ‘plus’ moniker.

It is worth remembering that nothing is official until Samsung actually announces it. So, even if the evidence looks credible, take all of this with a healthy dose of skepticism.

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Samsung expected to launch new smartwatch at IFA 2018

Samsung is due to launch a new smartwatch later this year. A new report out of South Korea suggests that the company is planning to do that at the IFA 2018 trade show which is set to take place in September this year. It will be the successor to the Gear S3 but if recent reports are believed, it may not be called the Gear S4.

New Samsung smartwatch launch

Samsung has trademarked the term Galaxy Watch and there are reports that this is what the company will be calling its new smarwatch. The company is expected to bring its wearable fitness and activity trackers under the Galaxy brand as well.

The report from South Korea today also mentions that Samsung’s new smartwatch may be called the Galaxy Watch. Samsung will reportedly highlight the connectivity of the smarwatch with its Galaxy smartphones, though that doesn’t mean that the smartwatch won’t pair with non-Galaxy smartphones.

Samsung may also be looking to compete against the new Apple Watch that its rival may launch later this year. The Apple Watch accounts for a substantial chunk of the wearable device market and is unquestionably the biggest rival for Samsung’s smartwatches. The new model may be pitched as a bonafide Apple Watch competitor.

Not much is known about Samsung’s upcoming wearable device at this time. We did confirm exclusively that it will come with Bixby onboard. The design itself might be slimmed down a bit and it may also feature a larger battery.

We will likely hear more information about the Galaxy Watch/Gear S4 in the weeks to come. IFA 2018 does appear to be the appropriate venue for Samsung to unveil this device.

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Samsung rolling out July 2018 security update to the Galaxy A7 (2017)

Samsung started rolling out the Android 8.0 Oreo update to the Galaxy A7 (2017) in April. It’s a major OS update which brings a long list of new features and UI changes. Even before the dust settles down, Samsung has now released the July security patch to the Galaxy A7 (2017) in Iraq, Tunisia, Turkey, Algeria, and many other regions.

The update bumps the Galaxy A7’s build number to A720FXXU3CRF3. Samsung started pushing out the update just a few days back, so it may not be available to all the eligible devices at once. Availability may vary depending on the region and carriers.

No new features

If you haven’t received the OTA update yet, you can manually check the update availability by going into the Settings app on your phone and tapping the Download updates manually option under the Software update section. Doing so should trigger the update if it’s released in your region. The firmware is also available in our database if you are too impatient to wait for the OTA.

The new update doesn’t bring any features to the Galaxy A7 (2017) and is focused solely on improving the security and stability of the device. To know the contents of the July security patch, you can read this post.

The post Samsung rolling out July 2018 security update to the Galaxy A7 (2017) appeared first on SamMobile.



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Verizon’s Galaxy S8 gets update with July 2018 security patch

North American carrier Verizon is kicking things off for Samsung’s flagship phones when it comes to the July 2018 security patch. The latest security patch has been released for some budget and mid-range devices in the last few days, and it is now available for Galaxy S8 owners on Verizon in the US. The software version of the device is getting a bump to SQS5CRF5 with the latest update.

Galaxy S8 update brings July 2018 security patch

The update doesn’t bring anything other than security fixes, as is evident from Verizon’s support page. The July 2018 security patch fixes four critical Android OS vulnerabilities and nine vulnerabilities that were discovered in Samsung’s software. Like always, the patch also includes fixes for numerous moderate and high-risk vulnerabilities, details of which can be seen on Samsung’s security bulletin. It’s unclear when other carriers will release the update for the S8 and S8+, and the same goes for the international unlocked models as well.

The update is available for both the Galaxy S8 and S8+, and you should be able to download it from the Settings » Software update menu on your phone. You can also download the complete firmware from our database (Galaxy S8 | Galaxy S8+) if the update doesn’t show up for you on the device itself.

The post Verizon’s Galaxy S8 gets update with July 2018 security patch appeared first on SamMobile.



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We are addressing issues with one of our firmware archive servers

We are aware of minor issues with one of our firmware archive servers and are working to address the matter. The server in question will remain unavailable until the issues have been resolved. We will update this post when that happens.

The downtime only affects older firmware that were stored on the archive server. All recent firmware remain available for download from our firmware section.

The post We are addressing issues with one of our firmware archive servers appeared first on SamMobile.



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Leaked promo material reveals new Galaxy Note 9 S Pen

A source with a respectable track record has leaked what appears to be promotional material for the Galaxy Note 9. The image shows off the new S Pen that Samsung will ship with the upcoming flagship. This is the first proper sighting of the new S Pen.

New Galaxy Note 9 S Pen

China-based leakster Ice Universe has posted what appears to be a promotional flyer for the upcoming Samsung flagship. This is the first such leak of its kind concerning the Galaxy Note 9.

It shows off the new S Pen that Samsung will ship with the device. The design changes for the stylus don’t appear to be as substantial as they are for the Galaxy Tab S4’s S Pen but it does look more angular than the Galaxy Note 8’s S Pen. The image doesn’t confirm anything about the new features that the Galaxy Note 9’s stylus is expected to bring.

Reports suggest that the Galaxy Note 9 S Pen will have Bluetooth support. This will enable the stylus to perform a variety of functions including but not limited to controlling music playback. The recent FCC filing for the new S Pen also mentioned Bluetooth support.

The image also confirms that Samsung has retained the horizontal setup for the dual camera at the back. That is how it is on the Galaxy Note 8 as well. This is reportedly due to battery considerations. The Galaxy Note 9 is said to feature a substantial 4,000mAh battery.

“The new super powerful Note” is the tagline on this promo material. Samsung particularly markets its Note handsets to users who want a device that can help them work on the go. It will keep doing that with the new flagship which may offer additional productivity features courtesy of the new S Pen.

All this and more will be confirmed about the Galaxy Note 9 on August 9 when Samsung will officially unveil the handset at a special event in New York City. We can expect to see additional leaks concerning the new flagship until then.

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