الاثنين، 17 أكتوبر 2016

Samsung heir apparent may apologize to customers for Galaxy Note 7 fiasco after he joins the board of directors

Vice chairman Lee Jae-yong has been at the helm of the largest company in South Korea ever since his father suffered a heart attack in 2014 and was left confined to a hospital bed. Samsung has gradually been paving the way for Lee Jae-yong to consolidate his control and eventually succeed his father as chairman of the conglomerate. He was recently nominated for a seat on the company’s board of directors, a move which many viewed as a major indication that his elevation to the top post isn’t that far off. Analysts in South Korea are of the view that Lee Jae-yong might apologize to customers for the entire Galaxy Note 7 fiasco after he joins the board of directors on October 27.

He’s said to be under increasing pressure these days to show firmer leadership in order to steer Samsung out of these troubled times. His leadership needs to be proactive to ensure that there’s no contagion effect from the Galaxy Note 7 that can potentially impact the performance of other Samsung smartphones. Koh Dong-Jin, president of Samsung’s mobile business, has already apologized profusely for the entire debacle and has vowed to make the cause public at any cost in order to regain consumer confidence.

Lee Jae-yong has other challenges to deal with as well. Major New York-based hedge fund Elliott Associates has called for Samsung Electronics to be split in two aside from a one-time dividend payout of more than $27 billion. There have been no reports yet about whether or not Samsung is talking to Elliott about this yet but given that many shareholders are throwing its weight behind the hedge fund, the vice chairman will soon have to worry about this proposal as well.



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Samsung is sending representatives to airports to help those affected by the Galaxy Note 7 ban

Samsung has discontinued the Galaxy Note 7 since it’s unable to figure out what’s causing the handset to catch fire even though the replacement units were supposed to be safe. Airlines and aviation regulators across the globe have reinstated the ban on the Galaxy Note 7, it’s now a federal crime to take the Galaxy Note 7 onboard an airplane in the United States. Samsung is dispatching representatives to some of the busiest airports in the United States to help customers affected by the Galaxy Note 7 travel ban.

The representatives will help those customers with making exchanges or obtaining a refund right at the airport. Samsung is also expanding its presence to airports across the globe as it deals with the fallout from the Galaxy Note 7′s demise. The company has set up a kiosk at the Seoul airport to provide similar service as well. Galaxy Note 7 customers across the globe are being given options which include returning the device for a full refund or exchanging it for another Samsung smartphone and obtaining a refund for the price difference.



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Samsung launches its Smart Tutor support application for the Tizen-powered Z1, Z2 and Z3

Samsung has today launched a new application on the Tizen Store called Smart Tutor. Strangely, unlike its name suggests, the app isn’t based around education. Instead, it’s a support portal, which enables Samsung Z1, Z2 and Z3 owners to seek immediate assistance when they’re experiencing issues with their device.

Obviously, the trained Customer Care advisors on the other end of the application won’t be able to remotely solve all technical issues, but they will be able to conduct several diagnostic tests to try and remedy the situation. If they fail, owners are given the opportunity to book a date to bring it into an authorized service centre.

By now you’re may be thinking to yourself that Smart Tutor sounds a little familiar. If so, you’re corrected. The application was first released for Android-powered Galaxy devices back in 2014, and now two years later the South Korean company has adapted and ported it to its in-house operating system.



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Samsung to double smartphone production in India by 2019

Samsung has announced that it’s going to double its smartphone production capacity in India by 2019. It’s investing $300 million in the country for this purpose. The investment will be put towards doubling capacity at its Noida, Uttar Pradesh plant by the end of 2019. The state government has approved the investment so Samsung’s plan shouldn’t face any problems. A memorandum of understanding has been signed between the state government and Samsung.

The company established its manufacturing plant in Noida back in 1996. The plant employs around 4,000 people and makes Samsung products like TVs, smartphones, refrigerators and more. Smartphone production is currently at 60 million units and will be doubled to 120 million units by the end of 2019. The expansion is expected to create 2,200 additional jobs aside from countless indirect jobs for suppliers that will also see an uptick in business when the smartphone production doubles in a couple of years from now. Samsung already enjoys a comfortable lead in the Indian market, its market share was over 38 percent in the second quarter of this year.



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Gear S3 now available to pre-order from Best Buy in Canada

Samsung unveiled the Gear S3 classic and Gear S3 frontier at a dedicated event on August 31, and now a little more than a month later the watches are available to pre-order from Best Buy in Canada. Both models carry a price tag of $469.99 (CAD), but those who place an order are eligible for a 10 percent discount if they punch in the coupon code ‘WTPREORDER‘ at the checkout.

Choosing between the Gear S3 classic and Gear S3 frontier may be a little tricky as they each feature slightly different specifications. Aside from the obvious aesthetic changes, the latter packs identical internals to the formal, in addition to 3G/LTE support and an integrated loudspeaker which enables users to both place and receive calls while on the go, without having to have a smartphone connected.



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Gear 360 VR camera now available in-store from major carriers and retailers

It has become a lot easier today to pick up a Gear 360 VR camera from Samsung. The company has announced that the Gear 360 is now available in-store from major carrier and retailer partners like AT&T, Sprint, U.S. Cellular, Verizon Wireless and Best Buy. Online sales of the Gear 360 will continue as well so customers have plenty of options to choose from when they decided to purchase this camera.

The Gear 360 enables average users to create VR content which can then be viewed on 360-supported social networks like Facebook or on headsets the Samsung Gear VR. The camera itself is dust and splash-resistant so it’s quite versatile aside from being portable. Experiences can either be captured in 30 megapixel spherical stills or up to 3840×1920 high-resolution video. If you’re interested to find out more about the Gear 360′s performance don’t forget to check out our review of Samsung’s first VR camera. Customers in the United States can purchase the Gear 360 online and now also from the aforementioned stores for $349.99.



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Samsung ArtPC Pulse premium desktop PC officially announced

A couple of weeks ago we picked up on a teaser posted by Samsung which suggested that the company was going to launch a desktop PC in the near future. Pre-order pages for this machine later revealed everything there is to know about the ArtPC Pulse, nevertheless, Samsung has now officially announced the ArtPC Pulse. It’s a premium desktop BC that “challenges traditional perceptions of how a desktop PC should look and operate,” according to Samsung.

The ArtPC Pulse has a stylish circular design which is complemented nicely by a unique pulse light that also serves as a personalized notification feature. The full metal body plays host to a 6th generation Intel Core i5 or i7 processor with up to 16GB of RAM, 1HDD module with 256GB SSD, AMD Radeon RX460 GPU as well as a 360° Harman/Kardon speaker which provides a high-end sound experience. It’s not completely modular like a conventional PC but users will be able to add more storage with an easy-to-add module. A wireless keyboard and mouse ship with the ArtPC Pulse for convenient use from the word go.

Prices start from $1,200 and deliveries will begin later this month.



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