Salesforce has announced that it will support only certain Samsung Galaxy and Google Nexus smartphones starting with the update to its Android app. This is an unusual strategy from Salesforce to avoid spending time and money in testing the app for hundreds of Android devices and multiple versions of the operating system.
Salesforce explained in its support document that it is taking this step “due to the wide array of available Android devices, we are targeting our support to a select number of Android devices to continue improving our overall Salesforce1 for Android user experience.” Salesforce’s unusual decision will improve Samsung’s already strong position in the Android smartphone market.
The Salesforce1 app will support Galaxy S5, Galaxy S6, Galaxy S7 and S7 edge, Galaxy Note 4, Galaxy Note 10.1 and the Galaxy Tab A 9.7. The Google Nexus 5X and the Google Nexus 6P are the two Nexus devices currently supported by Salesforce. Users can install the app on other Android devices, but the company won’t actively support them or fix bugs for those devices.
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