The South Korean government has asked Samsung to extend the refund period for the recalled Galaxy Note 7 as it believes that the firm did not give consumers enough time to take advantage of the opportunity. In fact, it’s claiming that many customers were actually unaware they could seek a refund due to the company’s inadequate efforts to communicate with owners in possession of a faulty device.
The specific body of the government that filed the request was the Korean Agency for Technology and Standards. Its spokesperson, Nam Taek-joo, is requesting that Samsung comes up with an alternative plan on how to better notify consumers that they can either exchange their Galaxy Note 7 or receive a full refund as it appears that owners are not actively participating in either offer as a result of a lack of awareness.
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