A few hours after Samsung confirmed that it’s permanently halting production of the Galaxy Note 7, Sprint has released a new statement which promises that the carrier is going to replace every single Galaxy Note 7 unit on its network regardless of its condition. The carrier starts off by reiterating that any of its customers with a Galaxy Note 7 should power off the device immediately and stop using it. Sprint is going to honor the replacement of all Galaxy Note 7 devices to any other device, “regardless of condition and return policy.”
It has also detailed the steps that customers have to take in order to exchange their Galaxy Note 7 for any other device. They first have to make an appointment at www.sprint.com online to skip the line, walk-in appointments are also available. Once they have turned in the Galaxy Note 7 customers can work with a retail store representative to select a new device. Those who choose a less expensive device may be entitled to a refund, those who buy a more expensive device will have to pay the difference. Customers who exchange their Galaxy Note 7 for a Galaxy S7 or Galaxy S7 edge will receive a $25 bill credit within up to three billing cycles. Sprint will waive all upgrade, activation and restock fees for Galaxy Note 7 customers.
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