Verizon, the largest mobile carrier in the United States, has revealed that there are still “thousands” of Galaxy Note 7 users on its network even though Samsung has gradually made it very difficult to use the ill-fated flagship as a daily driver. The carrier is now getting crafty to make those users understand that it’s just not worth it anymore and that they should really return their units.
“In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase,” a spokeswoman for the carrier told Fortune, adding that “The recalled Note 7s pose a safety risk to our customers and those around them.”
Even though Verizon initially said that it would not work with Samsung to deliver the final Galaxy Note 7 update that remotely disables the device it rolled out that update a couple of weeks back. It appears that thousands of subscribers were able to somehow avoid that update and continue using the recalled handset.
Verizon has now decided to put all Galaxy Note 7 units on its network in a special category. The carrier will automatically reroute all non-911 outgoing calls to its customer service representatives who will urge them to return the device. Verizon is also saying that it may bill the holdouts for the full retail cost of the Galaxy Note 7 since most users have already been reimbursed for the full cost of the recalled handset.
The jury is still out on what caused the Galaxy Note 7 handsets to cause fire. Reports suggest that it was an inherent flaw in the battery. Samsung is going to make the results of its full Galaxy Note 7 investigation public on January 23.
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