Here’s some great news for Galaxy Note 7 owners in Canada who might have purchased their handset from a third-party retailer. Samsung Canada has confirmed that it’s going to exchange those units for a Galaxy S7, regardless of whether they were bought off of eBay, at a flea market or any other gray market channel. Users will have the choice to exchange their unit for a Galaxy S7 or a Galaxy S7 edge.
Samsung requires a bill of sale for a full refund of a Galaxy Note 7 but that piece of documentation can be hard to come by if the handset was purchased through an unofficial channel. Customers with those units don’t qualify for a full refund but they will be able to exchange it for a Galaxy S7 or Galaxy S7 edge. They will be sent a pre-address box which they have to use to return the Galaxy Note 7, Samsung Canada says that exchange requests will be processed within two-to-four weeks of the agreement being signed. Since Samsung is on a mission to have all Galaxy Note 7 out of users’ hands, it’s having to take steps like these to ensure that users no longer carry around a potential fire hazard in their pockets.
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